Nell Ann Peck Wooldridge, RN, BA, MS
Jacksonville, Ill.
Founding President: 1991-1992

Founding President Reflects on Parish Nursing and the Beginnings of CMSA

“Parish nurses are a bridge between formal healthcare services and integrating care of the whole person – the body, the soul, the mind, and the spirit.”

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Mindy Owen RN, CRRN, CCM
Coral Springs, Fla.
Years of Presidency: 1992-1993

Mindy Owen Speaks about Case Management and the Importance of Certification

“I believe strongly in the practice of case management, and I do believe we do our best work when we work ourselves out of a job on individual cases so that we have empowered patients and families to take on their own case management.”

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Carrie Marion, RN, BSN, CCM
Naperville, Ill.
Years of Presidency: 1993-1994

Former Business Owner Carrie Marion Talks about Entrepreneurship

“People who start businesses have to recognize their strengths and they have to recognize their weaknesses. They have to take a long hard look at themselves.”

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Gary Wolfe, RN, CCM, CNA
Salinas, Calif.
Years of Presidency: 1994-1995

Best Practice: The Case Manager and the Clinical Practice

“The closer the case manager is to the patient, I think the better you will see the outcome and results of their efforts.”

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Mary Gambosh, RN, CCM
Charlotte, N.C.
Years of Presidency: 1995-1996

Lifetime Achievement Award Recipient Mary Gambosh Reflects on a Life Filled with Case Management (Video)

“I just want to talk about what case management means to me. It comes from the heart. It comes from the soul. If we talk to people like we wanted to be talked to ourselves, if we talk to our patients like it was our mother or our father or our brother or our sister, we’re always going to get good results.”

(read more & watch the video)

Marlys Severson, RN, BSN, CCM
Bellflower, Calif.
Years of Presidency: 1996-1997

A Return to Frontline Case Management

“You have to figure out what your niche is. What are you able to give that the big organizations are not able to?”

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Past-President Cynthia Whitaker and fellow URAC employee Susan Ohr Talk about the Importance of Accreditation

“Having an accreditation in healthcare is like having a good housekeeping stamp of approval — it shows that there’s some value to the services that your organization provides. . . . Potential customers are looking for some evidence that they’re providing quality services to members or employees of their organization.”

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Nancy Skinner, RN, CCM
Whitwell, Tenn.
Years of Presidency: 1998-1999

Advocacy Essentials in the Case Management Process

“A few years ago, the focus of the CMSA conference was case management at the point of healthcare’s future. I believe that future is now. I believe that every patient out there deserves a case manager.”

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Kathleen Moreo, RN, BS, BHSA, CCM, Cm, CDMS
Tamarac, Fla.
Years of Presidency: 1999-2000

Collaborative Practice Means More Effective, Efficient Care

“When you apply collaborative practice to case management, the intent is then to maximize the efficiency of your plan of care so that both your patient and the healthcare system mutually benefit.”

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Sandra Lowery, RN, BSN, CRRN, CCM
Francestown, N.H.
Years of Presidency: 2000-2001

How Legislation and Case Law Create Legal Challenges for Case Managers

“When you see NCQA spending thousands of dollars to develop standards for case management, and you see CMS coming out with new standards related to case management, I think that speaks for itself in terms of: we’re growing and we’re also being more subject to external demands on us. And with awareness comes scrutiny, and accountability.”

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Catherine Mullahy, RN, BS, CRRN, CCM
Huntington, N.Y.
Years of Presidency: 2001-2002

The Importance of Community-Based Case Management

“The healthcare delivery system, while technologically advanced and with more of an eye today toward improving outcomes and patient safety, I think it’s still much in need of the kind of personal and professional connection of a caring case manager. I think we have the ability to meet that need, and out commitment to patients and passion for the process of case management will enable us to serve these patients one patient at a time.”

(read more & listen to the interview)

Karen Chambers, RN, CCM, CDMS
Birmingham, Ala.
Years of Presidency: 2002-2003

Utilization Management and Congruent Care Across the Continuum

“To be a true patient advocate, you have to know your clinical standards, but you also have to be able to discuss insurance benefits, financial ramifications, resources for those patients — and not just (resources) related to your area, but across the benefit. Because if a patient has a limited benefit, it’s not how best it can be used in just your setting, but how using that benefit is going to affect the patient’s treatment overall. We’ve got to see the big picture to be able to guide our patients to their best outcomes.”

(read more & listen to the interview)

Anne Llewellyn, RN-BC, MS, BHSA, CCM, CRRN
Plantation, Fla.
Years of Presidency: 2003-2004

Introduction:
Anne Llewellyn is currently editor in chief of case management products for Dorland Healthcare, a Contexo|Media company. Anne coordinated and recorded most of the interviews for the Leadership Series. Her vision for the leadership interviews was to bring the wisdom of those who have helped shape the practice of case management. She gratefully thanks the past presidents of the Case Management Society of America for their contribution in kicking off the series. Going forward, Anne will interview additional leaders to gain insight into the future of the practice.

Anne has chosen not to be interviewed for the series. She shares her thoughts, comments and vision for the practice in her weekly e-newsletter, Across My Desk and in her editorials in Case in Point magazine. If you are not receiving these valuable resources, please take time to subscribe.

Anne welcomes your feedback on the leadership interviews and is actively seeking recommendations for leaders in the practice of case management as the series continues. You can reach Anne via email at allewellyn@contexomedia.com.

Sherry Aliotta, RN, BSN, CCM
Jackson, Tenn.
Years of Presidency: 2004-2005

Adherence an Essential Mark of Effective Case Management Outcomes

“I have begun to recognize that adherence may be the outcome. If you have adherence, I think that, by default, you have to have an educated, empowered patient and a good coordinated plan of care. If we can really demonstrate that we make changes in adherence, we can demonstrate that we also have an impact on the other things.”

(read more & listen to the interview)

Susan Rogers, RN, BSN, CCM
Overland Park, Kan.
Years of Presidency: 2005-2006

Collaborative Practice and Transitions of Care

“No matter what type of case management we work at, the process of facilitating the collaboration by encouraging all stakeholders to be involved and promote transitions of care will benefit that patient’s ultimate outcome.”

(read more & listen to the interview)

Connie Commander, RN, BS, CCM, ABDA, CPUR
Pearland, Texas
Years of Presidency: 2006-2007

Connie Commander Talks About Some of the Current Proceedings of CMSA

“It’s been exciting, it’s been fun, it’s been exhausting, it’s been rewarding, it’s been everything that I was hoping it would be.” –On her term as president

(read more & listen to the interview)

Patricia (Patti) McCollom
Johnston, Iowa

A Look Back on an Honored Career

“Case management is not just cost-savings. It is using every dollar you have in the patient’s best interest.”